Shipping policy
Shipping Policy
At Kindlebury, we aim to process and ship your orders as quickly and smoothly as possible. Please review our shipping policy below before placing your order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed, excluding weekends and public holidays.
During peak periods, promotional campaigns, or high order volumes, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Rates
Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or special delivery offers. Such promotions may be subject to separate terms and conditions.
Delivery Timeframes
Estimated delivery timeframes will depend on your shipping destination and the delivery method selected at checkout.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, customs clearance, weather conditions, public holidays, peak season volume, incorrect shipping details, or other circumstances outside our control.
Order Tracking
Where tracking is available, tracking details will be provided once your order has been shipped.
Please allow some time for the tracking information to update after the parcel has been handed over to the courier.
Incorrect or Incomplete Shipping Information
Please ensure that your shipping details are accurate and complete before placing your order.
Kindlebury is not responsible for delivery delays, failed deliveries, lost parcels, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned to us due to incorrect shipping details, failed delivery attempts, or unclaimed parcels, additional shipping fees may apply for redelivery.
Failed Delivery or Unclaimed Parcels
If the courier is unable to deliver your order due to failed delivery attempts, an unavailable recipient, or an unclaimed parcel, the order may be returned to us or handled according to the courier’s policy.
In such cases, we may contact you with the available options. Additional delivery fees may apply if redelivery is required.
Lost, Damaged, or Delayed Parcels
Once your order has been handed over to the shipping carrier, delivery is handled by the courier. While we will do our best to assist where possible, Kindlebury is not responsible for delays caused by the courier or events outside our control.
If your parcel arrives damaged, defective, or with the wrong item, please contact us as soon as possible through our website contact form or available support channel. Please include your order number and clear photos of the parcel, packaging, and item received so that we can review the issue.
International Shipping
We may offer international shipping to selected destinations. Available shipping countries and fees will be shown at checkout, where applicable.
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are not included in our product prices or shipping fees unless expressly stated.
Customers are responsible for any applicable customs duties, import taxes, or local charges required by their country.
We are not responsible for delays caused by customs clearance, import inspections, or local delivery processes in the destination country.
Shipping Restrictions
Some products may be restricted or prohibited in certain countries or regions. It is the customer’s responsibility to ensure that the products purchased can be legally imported into their destination country.
If an order is rejected, delayed, returned, or confiscated by customs due to local import restrictions, Kindlebury will not be responsible for any resulting loss, delay, or additional charges, unless required by applicable law.
Changes to Shipping Policy
We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page.
Contact
For questions about shipping, delivery, or your order, please contact us through the contact form or available support channel on our website.