Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us through our store contact form or the available support channel on our website. If your return is accepted, we’ll provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and do our best to make it right.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for opened, used, or tampered products.

We also do not accept returns for sale items, promotional items, or gift cards.

Please contact us if you have any questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get the item you want is to request a return for the item you have. Once the return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be unopened, unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us through our store contact form or available support channel.